- Country: Netherlands
- Summary: Omnichannel Contact Center Solution
- NLT Ref No: 52846357
- Deadline: 01 Jun 2021
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 226525-2021
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- Description:
- Paper Type: Contract Notice
Title: Omnichannel Contact Center Solution
Reference Number: 2021 / S 087-226525 Contract type: Services
Description: Dunea is looking for a cloud-based contract center solution that integrates multiple channels and therefore provides a 360 customer image. Dunea expects a solution The following options offers:
- Fixed devices on fixed workplaces in the office location,
- Softphone solutions at the office, remote and / or at home,
- Smartphones for home workplaces I.S.M. Softphone.
The solution must be integrated with other customer systems (ERP, CRM) that are in use at Dunea, or will be taken
72000000 - IT Services: Consulting, Software Development, Internet And Support
48000000 - Software Package And Information Systems
Authority Type: Entity Utilities Type or Procedure: Restricted Procedure
Regulation: European Union
Pray Type: Submission for All Lots
Doc Title: IT Services: Consulting, Software Development, Internet and Support
Dispatch Date: 2021-04-30 Publish Date: 2021-05-05 Submission Date: 2021-06-01 - Documents:
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CLICK HERE TO LOGINOmnichannel Contact Center Solution - Netherlands Tender
The DUNEA NV, a Government sector organization in Netherlands, has announced a new tender for Omnichannel Contact Center Solution. This tender is published on NetherlandsTenders under NLT Ref No: 52846357 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-06-01.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
