Tender Details

Country: Netherlands
Summary: Market Consultation-market Consultation Renovation Customer Service Systems (expected End Date: 21-05-2022).
NLT Ref No: 66211672
Deadline: 06 May 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 245691-2022
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
Document Type: Periodic Indicative Notice Without Call for Competition
Title: Market Consultation-Market Consultation Renewal for Customer Service Systems (expected end date: 21-05-2022).
Reference number: 2022/S 089-245691
Contract Type: Services
Description: GVB intends to renew, further develop and optimize its customer systems. GVB wants to achieve the following:
• Allow customer service staff to work more efficiently by bringing together all channels, required functionality, data and information in one source as much as possible.
• This ensures more user -friendliness (less switching between systems) and for improving the quality of data for analyzes and reports.
• It also contributes to the user convenience of our travelers through an extension of the self -service options (eg chatbot functionality).

72200000 - Software Programming and Consultancy Services
Authority Type: Utilities Entity
Type or procedure: Not Applicable
Regulation: European Union, with Participation by GPA Countries
Pray Type: Not Applicable
DOC Title: Software Programming and Consultancy Services ...
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Market Consultation-market Consultation Renovation Customer Service Systems (expected End Date: 21-05-2022). - Netherlands Tender

The GVB INFRA B.V., a Government sector organization in Netherlands, has announced a new tender for Market Consultation-market Consultation Renovation Customer Service Systems (expected End Date: 21-05-2022).. This tender is published on NetherlandsTenders under NLT Ref No: 66211672 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-05-06.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.