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Customer Contact Center for Malfunctions and Calamities

NetherlandsTenders notice for Customer Contact Center for Malfunctions and Calamities. The reference ID of the tender is 121589471 and it is closing on 12 Sep 2025.

Tender Details

  • Country: Netherlands
  • Summary: Customer Contact Center for Malfunctions and Calamities
  • NLT Ref No: 121589471
  • Deadline: 12 Sep 2025
  • Financier: Self Financed
  • Purchaser Ownership: Government
  • Tender Value: EUR 5200000
  • Notice Type: Tender
  • Document Ref. No.: 414749-2025
  • Purchaser's Detail:
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  • Description:
  • The aim of this tender is to arrive at a framework agreement with one contractor for taking malfunctions outside the regular working hours of Vitens (working days from 7:00 am to 7:00 pm). The fault handling is part of 365/24/7 services of Vitens. This assignment is awarded To the tenderer who has issued the most economically advantageous registration, being the registration with the best price-quality ratio.
    By means of this tender, Vitens wishes:
    • the 365/24/7 accessibility for customers to be able to report a malfunction;
    • The quality and to remedy the handling of incoming malfunctions quickly and professionally;
    • To guarantee customer satisfaction.
    Customer contact center for malfunctions and calamities
    The purpose of this tender is to arrive at a framework agreement with one contractor for accepting malfunctions outside the regular Vitens working hours (working days from 7:00 am to 7:00 pm). The fault handling is part of 365/24/7 services of Vitens. This assignment is awarded to the tenderer who has the most economically advantageous registration, being the registration with the best price-quality ratio, released.
    By means of this tender, Vitens wishes:
    • the 365/24/7 accessibility for customers to be able to report a malfunction;
    • to remedy the quality and handling of incoming malfunctions quickly and professionally;
    • To guarantee customer satisfaction.
    Doctrine Of...
  • Documents:

 Tender Notice

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Customer Contact Center for Malfunctions and Calamities - Netherlands Tender

The VITZEN N.V., a Government sector organization in Netherlands, has announced a new tender for Customer Contact Center for Malfunctions and Calamities. This tender is published on NetherlandsTenders under NLT Ref No: 121589471 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-12.

The estimated tender value is EUR 5200000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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