- Country: Netherlands
- Summary: Cpaas.
- NLT Ref No: 63440787
- Deadline: 17 Mar 2022
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: EUR 800000
- Notice Type: Tender
- Document Ref. No.: 089437-2022
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- Description:
- Paper Type: Contract Notice
Title: Cpaas
Reference Number: Hu.ink.2021.080
Contract type: Services
Estimated Value: 800000 - EUR
Description: For the replacement and widening of the current contact center software to a contact center platform, the HU is looking for a partner that gives substance to an alternative to the Anywhere365 software. Use is made of contact center functionalities such as Multichannel, Contact Management (including Self Service Management & Chatbot Management), Multilingual Support, Workforce Engagement Management, Call Routing, opening times, IVR, CTI et Cetera based on CPAs (Contact Center As A Service ).
72212510 - Communication Software Development Services
48510000 - Communication Software Package
72260000 - Software-Related Services
Authority Type: Body Governed by Public Law
Type or Procedure: Competitive Dialogue
Regulation: European Union, With Participation by GPA Countries
Pray Type: Submission for All Lots
Doc Title: Communication Software Development Services
Dispatch Date: 2022-02-14
Publish Date: 2022-02-18
Submission Date: 2022-03-17 - Documents:
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The HOGESCHOOL UTRECHT FOUNDATION, a Government sector organization in Netherlands, has announced a new tender for Cpaas.. This tender is published on NetherlandsTenders under NLT Ref No: 63440787 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-03-17.
The estimated tender value is EUR 800000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
