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Call Center Application

NetherlandsTenders notice for Call Center Application. The reference ID of the tender is 63152246 and it is closing on 31 Mar 2022.

Tender Details

  • Country: Netherlands
  • Summary: Call Center Application
  • NLT Ref No: 63152246
  • Deadline: 31 Mar 2022
  • Financier: Self Financed
  • Purchaser Ownership: Government
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: 076130-2022
  • Purchaser's Detail:
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  • Description:
  • Paper Type: Contract Notice
    Title: Call Center Application
    Reference Number: SSC Ons
    Contract type: Services
    Description: the SSC telephone exchanges and its partners are replaced by Microsoft Teams Phone System due to End Of Life, end maintenance contracts and no longer meet contemporary telephony functionality. SSC makes us or will use the M365 E5 licenses. However, Microsoft Teams Phone System offers insufficient functionality for call centers, such as a KCC, service and help desk. This scope of this tender is: - the delivery of an Omnichannel call center application with call center functions for: O 6 partners, each with its own Microsoft Teams Henced O ≈ 25 Customer Investments O ≈ 175 Call Center Agents Spread over ≈ 125 Call Center and ≈ 50 Omnichannel Agents O ≈ 25 Supervisors O ≈ 25 Wallboards O ≈ 5 Integrations with case systems o Training for all agents and supervisors - Integration and connection with existing SSC-our infrastructure components such as Microsoft Teams, Direct routing and workplace.

    72000000 - IT Services: Consulting, Software Development, Internet And Support
    48000000 - Software PA ...
  • Documents:

 Tender Notice

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Call Center Application - Netherlands Tender

The SHARED SERVICE CENTER ONS, a Government sector organization in Netherlands, has announced a new tender for Call Center Application. This tender is published on NetherlandsTenders under NLT Ref No: 63152246 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-03-31.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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